Osidge Florist Online Flower Delivery Terms & Conditions

Introduction

Welcome to the Terms & Conditions (“Terms”) for Osidge Florist, your trusted vendor for online flower delivery in Osidge and surrounding areas. These Terms govern your use of our website, your purchase of products and services, and any other interactions you may have with Osidge Florist. By placing an order through our website or engaging with our services, you agree to be bound by these Terms. Please read them carefully; if you do not agree with any aspect of these Terms & Conditions, you should not place an order or use our website.

These Terms & Conditions apply to all customers in Osidge and the nearby regions, regardless of the point of access or place of delivery, except where exclusive jurisdiction or additional provisions are required by law.

Order Process

Osidge Florist offers a convenient online ordering process for flower delivery throughout Osidge and neighbouring areas. To ensure a smooth experience, please review the steps below:

• Product Selection: Browse our online catalogue and add your chosen floral arrangements and gifts to the shopping basket. Product images and descriptions are provided for guidance but may vary due to seasonal availability.
• Order Submission: Follow the on-screen prompts to proceed to checkout. Provide accurate delivery information, contact details, and any special instructions for delivery. Ensure that all details are correct prior to confirming your order.
• Order Confirmation: Once you submit your order, you will receive an automated order confirmation on screen and by email. This confirms receipt of your order but does not constitute acceptance by Osidge Florist.
• Order Acceptance: Osidge Florist reserves the right to accept or decline your order for any reason. Acceptance occurs when we dispatch your flowers or arrangements for delivery. We will notify you if there are any problems with your order.
• Delivery Areas: Orders are accepted for delivery within Osidge and surrounding areas as specified on our website. Delivery outside these areas may be subject to additional terms or restrictions.

Payments

Payment for online flower orders is required in full at the time of purchase. Osidge Florist accepts various secure payment methods, as displayed during the checkout process. All prices listed on our website include applicable VAT and delivery charges unless specified otherwise.

• Payment Security: We utilise reputable third-party payment processing services to ensure your payment details are handled securely. Osidge Florist does not store or retain your payment card details.
• Pricing: While we strive to ensure that all prices and descriptions are accurate, errors may occur. In case of a pricing or product error, we will contact you for confirmation before proceeding with the order or offer a cancellation and refund.
• Receipt: Upon successful payment, you will receive an email confirming your payment and outlining your order.

Delivery

Osidge Florist is committed to providing timely and professional flower delivery throughout Osidge and its surrounding areas. Please take note of the following details regarding delivery:

• Same-Day Delivery: Same-day delivery may be available for orders placed before our stated cut-off time. Please refer to our website or contact us for current cut-off times and availability.
• Delivery Times: While we strive to meet your requested delivery time and date, exact delivery times cannot be guaranteed, especially during peak periods such as Valentine's Day, Mother's Day, or Christmas.
• Delivery Instructions: Please provide clear instructions for delivery, including any access or security details necessary to deliver to the recipient.
• Non-Delivery: If the recipient is not available, we will endeavour to leave the flowers with a neighbour or in a safe location and notify the recipient accordingly. If neither is possible, we may return the flowers to our store and attempt to arrange re-delivery; additional charges may apply for further attempts.
• Delivery Confirmation: We may contact you by phone or email to confirm successful delivery or notify you of any issues encountered.

Cancellations & Amendments

We understand that circumstances can change, and you may need to cancel or amend your order. The rights below apply to all orders for flower delivery in Osidge and the surrounding regions:

• Order Cancellations: You may cancel your order for a full refund provided the request is received with sufficient notice before the intended delivery date and before the order has been processed/prepared. Please note that for same-day or next-day deliveries, cancellation may not always be possible if the flowers have already been prepared or dispatched.
• Order Amendments: Should you wish to amend your order (e.g., recipient details, product changes), please contact us as soon as possible. We will make every reasonable effort to accommodate amendments received prior to preparation and dispatch, but this cannot be guaranteed.
• Refunds: Eligible refunds will be processed using the original payment method within a reasonable timeframe. Osidge Florist reserves the right to withhold refunds for orders already fulfilled, delivered, or prepared if cancellation is not possible.

Returns & Quality Issues

Flower arrangements are perishable goods and produced to order. We are proud of our commitment to quality and customer satisfaction. If you experience any issues with the condition or quality of flowers upon delivery, please adhere to the following process:

• Reporting Issues: Notify us of any concerns within 24 hours of delivery. Provide order details and photographic evidence where applicable.
• Resolution: We will investigate and, at our discretion, offer a replacement or refund if there is a proven issue with the quality, freshness, or accuracy of your order.
• Non-Returnable Items: Flowers and perishable products are generally non-returnable except in cases of genuine fault, wilted or damaged goods, or incorrect items supplied.

Personal Data & Privacy

Osidge Florist respects your privacy and is committed to protecting your personal data. Your information is used solely in accordance with our Privacy Policy and is never sold to third parties. Personal information is used for order fulfilment, delivery, and communication related to your order and our services.

Intellectual Property

All content on the Osidge Florist website, including but not limited to images, product descriptions, branding, and site design, is the property of Osidge Florist or its licensors. Use of our site and content is permitted only as part of buying flowers or services from Osidge Florist and must not be copied, reproduced, or distributed for commercial purposes without written consent.

Liability

Osidge Florist's liability to you in relation to any flower delivery order is limited to the price paid for the specific order.

• Exclusions: We are not liable for indirect or consequential losses, delays caused by circumstances beyond our reasonable control (including but not limited to extreme weather, traffic disruption, or access issues at delivery addresses) or loss of opportunity, profit, or goodwill.
• Consumer Rights: These Terms do not affect your statutory rights under UK law.

Force Majeure

Osidge Florist will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control ("Force Majeure Event"). Such events include but are not limited to acts of God, strikes, lock-outs, severe weather, and transport disruptions.

Governing Law & Jurisdiction

These Terms & Conditions are governed by, and shall be construed in accordance with, the laws of England and Wales. Any disputes or claims arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of England and Wales.

Updates to Terms & Conditions

Osidge Florist may revise or update these Terms & Conditions from time to time to reflect changes in our services, legislation, or for other operational reasons. Any such updates will become effective when published on our website. Your continued use of our services following any changes constitutes acceptance of the revised Terms.

Contact & Additional Information

If you have any questions regarding these Terms & Conditions, or require assistance with your order, please visit our website for further instructions on how to get in touch. We are happy to support customers in Osidge and surrounding areas with all aspects of our online flower delivery service.

These Terms & Conditions apply to all customers using Osidge Florist’s website and purchasing online flower delivery in Osidge and the surrounding areas. Please retain a copy of these Terms for your records.