As a trusted local florist serving Osidge and the surrounding areas, we are committed to delivering only the freshest flowers to our valued customers. Every bouquet is hand-prepared to ensure maximum life, freshness, and beauty upon arrival. We understand that buying flowers is often for special moments, making the quality and condition of your flowers our top priority.
We take every precaution to ensure your flowers and gifts arrive in perfect condition. However, in the rare event that your order arrives damaged, wilted, or not as expected, please inspect your purchase immediately on delivery. Should you notice any issues, contact our team as soon as possible. We kindly request you provide photos of the damage as this helps us to resolve the issue efficiently and maintain our high-quality standards.
Osidge Florist guarantees the freshness and vibrancy of our flowers for a minimum of 5 days from the date of delivery, provided they are cared for according to the enclosed instructions. If your flowers do not meet this guarantee, let us know within this time frame so we can address your concerns quickly. Our goal is to ensure that you enjoy the beauty and freshness of your bouquet for as long as possible.
If your flowers are damaged on arrival, unsatisfactory, or do not stay fresh within the guaranteed window, you are entitled to either a full refund or a replacement at no additional cost. Please notify us within 24 hours of delivery regarding any issues for prompt processing. We will discuss the available options with you to ensure your satisfaction, as your happiness and trust mean everything to us.
Refunds will typically be processed back to the original method of payment. Where a replacement is preferred, we will arrange for this to be delivered at the earliest opportunity. We want you to enjoy a seamless and worry-free experience every time you order from us.
At Osidge Florist, we are passionate about customer service and upholding our reputation as a reliable Osidge florist for both households and local businesses. If you have a complaint about your order, our service, or any part of your experience with us, please report it promptly. Our team will investigate your concerns thoroughly and work closely with you to find a fair resolution. We value your feedback, as it helps us continually improve and better serve the Osidge community.
With years of experience serving Osidge and the surrounding areas, we pride ourselves on delivering quality, value, and exceptional service. Our returns, refunds and complaints policies are designed to give you complete peace of mind whenever you place an order. When you choose Osidge Florist, you're choosing a local florist who truly cares about delighting our neighbours and supporting our community with the freshest, most beautiful flowers available.
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